By email
[email protected] — for booking enquiries, pre-arrival questions and experience requests. We aim to reply within two hours during front-desk hours, and we quote firm rates in rand including VAT.
Front Desk
What Can We Help You With Before You Arrive?
Whether you want to check availability, ask about a specific room, or start planning a day in the valley, the front desk team answers every message personally.
A Real Reply, Not an Automated One
We answer every enquiry personally — usually within two hours during front-desk hours (08:00 to 22:00 SAST, Monday to Saturday; 09:00 to 21:00 on Sundays). South Africa keeps a single time zone all year, so SAST is UTC+2 whenever you write. If your message arrives outside those hours, you will hear back first thing in the morning. We don't use a holding-response bot. The person who replies is the same person who can actually answer your question or hold the room. If your group is larger than ten rooms, or you need outside event catering, we will say so honestly rather than take a booking we can't fulfil well. Over the festive season and on long weekends around Human Rights Day, Freedom Day and Heritage Day, please give us a little more notice — the valley fills up quickly. For everything within scope, we are ready to help.
Reach Us Directly
34 Huguenot Road, Franschhoek, Western Cape, 7690. Phone: +27 21 876 3402 (021 876 3402 within South Africa). Email: [email protected].
Three Ways to Get in Touch
By phone or WhatsApp
+27 21 876 3402 — the front desk picks up directly, and we answer WhatsApp Business on the same number. No phone trees. If we are with another guest, we call back within fifteen minutes.
In person
Walk-in enquiries are welcome at reception from 08:00 daily. If you are driving, we have secure off-street parking behind the hotel, entered from Akademie Street — two minutes from the main strip of Huguenot Road.
Send a Message
Ready to Book or Just Want to Ask a Question?
Send us a message and you'll hear back from a real person — with a real answer.
Send a message