Terms and Conditions
1. Scope and supplier details
These Terms govern your use of this website and any booking enquiry you make through it. The site is operated by rimavely (Pty) Ltd, registration number 2014/318476/07, VAT number 4820176593, of 34 Huguenot Road, Franschhoek, Western Cape, 7690 — the disclosure required by section 43 of the Electronic Communications and Transactions Act 25 of 2002. All rates quoted are in South African rand, include VAT at 15% and a full breakfast, and are subject to a 1% TOMSA tourism levy shown separately on your account. By using the site you agree to these Terms.
2. Intellectual property
All content on this site — text, images, logos, layouts — is owned by rimavely (Pty) Ltd or used with permission, and is protected by the Copyright Act 98 of 1978. You may view and print pages for personal, non-commercial use; any other use requires our prior written consent.
3. Acceptable use
You agree not to use this site to transmit unlawful content, to attempt to disrupt its operation, or to infringe the rights of others. Unauthorised access to or interference with the site is an offence under Chapter XIII of the Electronic Communications and Transactions Act 25 of 2002 and the Cybercrimes Act 19 of 2020.
4. Bookings, cancellation and your consumer rights
An enquiry made through this site is not a confirmed booking; a reservation exists only once we have confirmed it in writing and any deposit has cleared. Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008, including the right to cancel an advance reservation on reasonable notice against a reasonable cancellation charge under section 17, or the seven-day cooling-off right for electronic transactions under section 44 of the Electronic Communications and Transactions Act, which does not apply to accommodation booked for a specific date. Our cancellation terms are set out in your confirmation: free cancellation up to 14 days before arrival outside the festive season, and up to 30 days before arrival for stays between 15 December and 10 January.
5. Disclaimer and liability
The information on this site is provided "as is" for general purposes. While we work to keep it accurate, we make no warranty regarding completeness or fitness for a specific purpose. To the extent permitted by law, and subject to sections 61 and 62 of the Consumer Protection Act, rimavely (Pty) Ltd is not liable for indirect or consequential loss arising from your use of this site. Third-party experiences we arrange — cellar tours, guided walks, drivers — are supplied by independent operators on their own terms.
6. Changes and governing law
We may update these Terms; the latest version will always be posted on this page. These Terms are governed by the law of the Republic of South Africa, and the Magistrates' Courts and the High Court of South Africa, Western Cape Division, Cape Town, have jurisdiction. Complaints may also be referred to the Consumer Goods and Services Ombud or the National Consumer Commission.
7. Contact
rimavely (Pty) Ltd, 34 Huguenot Road, Franschhoek, Western Cape, 7690 — [email protected] · +27 21 876 3402